How do I buy from Miles Franklin Ltd?
1. Call 800-822-8080 to speak with an experienced broker for current prices.
2. "Lock-in" your purchase over the phone.
3. Send payment using the instructions on your invoice.
4. Your shipment will be sent via UPS or USPS.
Refer to the topics below for payment options, and terms.
Do you have a minimum order?
Miles Franklin does not have minimum orders. Some restrictions apply for international orders. For any orders shipped to Canada, our minimum order is $1,500.00 (USD) per transaction, and, at present, the only acceptable Canadian payment method is via bank wire.
Do you have a maximum order?
The short answer is no, however we do reserve the right to request a 10% deposit on orders deemed “significant” by Miles Franklin, before we will accept the order and lock in prices. On orders greater than $500,000, we recommend that you contact our Trading Department at 800-822-8080 to determine if a deposit will apply.
Can I change my order after my order is confirmed?
In rare instances, Yes. However, there are times when it can be rather difficult to modify an order after it has been confirmed. We suggest you take the time up front to make sure what you want is exactly what you order.
How do I sell to Miles Franklin?
Selling your gold and silver back to us is easy. When you are ready to sell just follow these simple steps:
1. Call our Trading Department at (800) 822-8080
and get our current prices
2. Securely package your items. We recommend that you ship your package via USPS Registered Mail insured for your protection. Please contact your broker for the ship to address.
3. When your shipment is received to our warehouse your payment is typically sent within 3-5 business days. You may select from the following payment methods that best suits your needs.
Payment options for purchases of less than $5,000.00 (USD):
1. Check sent priority mail - a $5.00 (USD) priority fee will be applied
2. Check sent first class mail
Payment options for purchases of $5,000.00 (USD) or more:
1. Bank Wire - a $25.00 (USD) priority fee will be applied
2. Check sent priority mail - a $5.00 (USD) priority fee will be applied
3. Check sent first class mail
What products do you buy?
We are active market makers in just about all physical precious metals products.
What happens if I don't send in the precious metals after a price has been confirmed?
You will be liable to cover any market loss we incurred by accepting the order to buy from you. Furthermore, you will not be permitted to buy or sell to us in the future.
Can I cancel my order?
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 5:00 CST Monday – Friday. All cancellations are subject our market loss policy. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time any market loss will be calculated. We will invoice you in which you will have thirty days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of Miles Franklin
Do you accept trade-ins?
Are my prices locked in when I place my order?
Yes. When you place an order over the telephone or online, you will be given a confirmation number that locks in your price.
How long is my price locked in for?
Your price is locked in for 5 business days on orders under $25,000 (USD) and three business days for orders more than $25,000 (USD). That is the time you have to make your payment.
Once you have placed an order you have entered into a binding agreement.
When ordering online, the price at which your order is submitted is the locked in price. Your confirmation number will be on the final order screen and in your return email.
You must ensure that your payment is dated within 24 hours and received by within five business days on orders under $25,000 (USD) and three business days on orders more than $25,000 (USD) to guarantee your price. Providing us with your credit card information is required to lock in pricing all orders for first time buyers. You are responsible to cover any market losses should your order be cancelled.
What form of payment does Miles Franklin accept?
Payment must be provided using:
- Bank Wire
- Certified check
- Cashier’s check
- Money order
- Personal check. Try our check by phone option! This option allows you to pay by personal check over the phone with no fees of any kind.
Do you have a holding period on cashier's checks, certified checks and personal checks?
Yes, we hold all certified, cashier's and personal checks typically for 5 banking days. Bank wires are considered immediate good funds and are not held for clearing of any kind.
Where and how do I wire funds?
Upon placing an order and our issuing a confirmation number, we will provide you with complete instructions. This will include our bank name, ABA routing number and account number.
Please note: We only accept bank wires for an amount over $1500.00 (USD).
How quickly will you need my payment?
You must ensure that your payment is received within five business days on orders under $25,000 (USD) and three business days on orders more than $25,000 (USD) to guarantee your price. Miles Franklin reserves the right to cancel orders that do not meet this requirement. We recommend mailing your payment the same day your order is placed.
Do you ship internationally?
Yes, we ship internationally including Canada. Some restrictions apply.
How do you wrap your packages?
All our packages are carefully and discretely wrapped, typically in brown tape and not to give any indication as to the contents inside. Many times we place a box within a box for extra shipping security.
How is my order shipped?
Miles Franklin’s orders are shipped Registered/Insured U.S. Mail or UPS. Each package is fully insured and will require a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days.
- $1 - $34,999: $36
- $35,000 - $49,999: $62
- $50,000 - $75,000: $84
- $75,000 - $150,000: $120 USPS Registered, $160 UPS Overnight Only
- Siver Eagle Boxes: $45 ea.
: These prices are per shipment, not per order. Some orders cannot be shipped in only one single shipment, and pricing will be based on the values and types of shipments.
Is my package insured while in transit?
Yes, Miles Franklin fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager or a neighbor YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.
How long will it take to get my package?
Delivery can be expected on average within 5-10 business days of shipment. Your order may be shipped in multiple packages.
Can you ship my order to a post office box?
Yes, orders shipped registered and insured US mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature is required upon delivery of your package.
Is gold, silver, platinum or palladium taxable?
Miles Franklin does not collect any tax when your order is shipped outside the state of Minnesota. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable.